Reviews
Still took an extremely long time even with an appointment. Know that they do not take any more persons take the written exam past 430.
When you absolutely have to visit in person it can be pretty efficient if you do your paper work before you go or at the kiosks there.
Best DMV experience I’ve ever had, way to go California! Did not expect this. I felt like the customers were the ones making things less efficient by coming unprepared, like me. I did however submit everything online for my DL and then you have to bring in physical copies of it all so I don’t really get that. You save the workers a scan? Come on, this is the digital age! Also, nothing on the online application told me I had to go get a form from the CVSO to get ‘veteran’ on my DL. So I had to run around town a little bit. Still though kudos. Some of the workers talk REALLY fast like easterners/military. Love. It
The staff are helpful and nice. The line went pretty quick, even though I didn't have an appointment
The host at the door is a really helpful man with a positive attitude, and manages time well Also the whole staff there is very friendly, and helpful. They prove to me that Teamwork makes the dream work.
Definitely one of the better and faster DMVs I’ve been to. If you get there at opening, they will have you in and out in less than 30 minutes.
Contrary to the normal reputation of every dmv office on Earth, I’ve almost always found the staff here to be really eager to help and reasonable whenever they can be. And if you come during the week the waits are not too bad at all.
Went way faster than I was expecting, I set aside about 2~3 hours for this. It took less than one. But I also already had all my documents in order, and did a lot of the heavy work online. Very nice.
I've been in there three times over the recent years. I have been pleasantly relieved to find the operation runs so smoothly. Yes, it can be quite busy, but everyone is cared for in turn and with little fuss. They also work hard to ensure us that the correct paperwork is in hand when the service window is approached.
Amazing experience at the DMV in Capitola. The security guard made me feel safe, the greeter made me laugh and assisted me wonderfully. The gentleman at window five, was cool, kind, efficient and polite. It is a myth that the DMV is mundane. I got all that I needed and left with a smile. Thank you, Capitola
I came on a Wednesday around 11 am. and only had a 30-minute waiting time. The staff was very friendly and helpful.
Amazing staff, each person we encountered was so joyful and kind. Drove here from San Jose where there are nothing but rude workers every time. Fast Appointment openings, I will definitely make the drive here again for this exceptional service.
Really nice instructors. Had a good experience overall, came in for my driving test for a 9:40 appointment, and I started the test at 9:45 since there were three instructors taking tests at once. Was not crowded as well. Kind work staff.
Went in for license renewal and Real Id. The employees were pleasant and helpful, and the entire process was quick and painless. I did not make an appointment beforehand.
It's the DMV. Not too bad and they're usually well staffed. Show up right in the morning, they open at 0800, or the late afternoon after around 1615 to get the best wait times.
Five stars all the way. Employees at this DMV were very courteous, organzied, and helped me through a family transfer. I waited about 10 minutes without an appointment. They moved you through the lines pretty rapidly. Will definitely recommend to everyone that they come here to do their DMV business.
The wait is not all day any more. The people working there seem less stressed. They do send you to AAA to registrar your car at the kiosk if your not a member. Great job guys. Thank you!
I stopped in last week to complete a name change. The service here was a pleasant surprise. They had 2 people stationed at the front door who were helpful, polite and knowledgeable. One of them was a master at multi-tasking, made sure to keep the line moving while he helped several people at once. I was in and out of there (without an appointment) within an hour!